Interactive Voice Response (IVR) Testing
Our client is a major insurance company that uses an Interactive Voice Response system to provide information to their users based on requests. We performed a detailed end-to-end testing of the system for all of the IVR call flows. A properly functioning IVR that is easy to iterate increases client satisfaction and reduces operating costs. In order to effectively test the system, we used twilio and vxml. We also performed regression tests to ensure that no interferences with other software occured after changes were made.
logo

Technologies Used:

vxml and twilio 

image

New Jersey

Aroopa, Inc

116 Village Boulevard, Suite# 200
Princeton, New Jersey 08540


Aroopa, Inc

7 Centre Dr Suite 12,
Monroe Township, New Jersery 08831

India

Aroopa Technologies Private Limited Padmavathi Nagar, No.2, Agraharam Road, Korattur, Chennai 600076

Copyrights © Aroopa, Inc 2025 | Powered By Aroopa Apps