Cancellation and Refund Policy

Driving Digital Innovation

Effective Date: April 1, 2022
Last Reviewed: January 5, 2026

This Cancellation and Refund Policy (“Policy”) governs payments, service engagements, subscriptions (if applicable), project-based work, consulting services, and related transactions made with Aroopa Technologies Private Limited (“Aroopa”, “Company”, “we”, “us”, or “our”).

By engaging our services, executing a proposal, issuing a purchase order, or making payment to Aroopa, you (“Client”, “Customer”) agree to be bound by this Policy.

1. Scope and Applicability

1.1 This Policy applies to:

Software development services
SaaS subscriptions (if offered under Aroopa)
Consulting and advisory services
Implementation and integration services
Digital transformation, ERP, CRM, or custom application development
Maintenance and support agreements

1.2 This Policy does not override:

Signed Master Service Agreements (MSA)
Statements of Work (SOW)
Enterprise or government contracts
Legally negotiated commercial agreements In the event of conflict, the executed agreement shall prevail.

In the event of conflict, the executed agreement shall prevail.

2. Project and Service Cancellation

2.1 Cancellation of Project-Based Engagements

Clients may request cancellation of project-based services in writing. However:

If cancellation occurs before project commencement, advance payments may be refunded after deducting administrative costs.
If cancellation occurs after project initiation, payments made shall be non-refundable to the extent of work completed, resources allocated, and costs incurred.
If milestones have been achieved, milestone payments already invoiced or paid remain non-refundable. Aroopa reserves the right to invoice for work performed up to the effective date of cancellation.

Aroopa reserves the right to invoice for work performed up to the effective date of cancellation.

2.2 Subscription or Retainer-Based Services

Where services are provided on a subscription, AMC (Annual Maintenance Contract), or retainer basis:

Cancellation must be submitted prior to the next billing cycle.
Fees paid for the current billing period are non-refundable unless otherwise agreed in writing.
Early termination of annual contracts may attract pro-rated settlement charges.

2.3 Non-Cancellable and Non-Refundable Services

The following are strictly non-cancellable and non-refundable:

Custom software development already executed
UI/UX design work delivered
Source code delivered or deployed
Third-party licenses procured on behalf of the Client
Cloud hosting costs incurred
Domain registrations
Government compliance filings or statutory registrations completed
Dedicated developer allocation or reserved resource engagements

3. Refund Policy

3.1 Refund Eligibility

Refunds may be considered only under the following circumstances:

Proven failure to deliver agreed scope where no measurable work has been performed
Duplicate payments
Billing errors directly attributable to Aroopa Refund requests must be submitted within fifteen (15) calendar days of payment.

Refund requests must be submitted within fifteen (15) calendar days of payment.

3.2 Service Deficiency Claims

In case of dissatisfaction regarding service quality:

The Client must notify Aroopa in writing.
The Company shall be given reasonable opportunity to rectify, re-perform, or correct deficiencies.
Refund eligibility, if any, shall be determined after reasonable remediation efforts.

3.3 No Refund Circumstances

Refunds shall not be granted for:

Change in business strategy
Internal stakeholder disagreements
Delays caused by Client dependencies
Scope change requests
Failure to provide required inputs, data, or approvals
Subjective dissatisfaction not supported by documented scope deviations

4. Refund Processing

4.1 Approved refunds shall be processed within fifteen (15) business days from formal approval.

4.2 Refunds shall be issued through the original payment method unless otherwise required by law.

4.3 Transaction processing fees, taxes, government levies, and third-party charges may be deducted where legally permissible.

5. Intellectual Property and Deliverables Upon Cancellation

5.1 All intellectual property created remains the property of Aroopa until full payment is received.

5.2 Upon cancellation, partially completed deliverables may be withheld until outstanding dues are cleared.

5.3 Source code, documentation, and project assets shall be released only upon settlement of all outstanding invoices.

6. Data Access and Retention

Where Aroopa hosts or manages Client data:

Access may continue until contract termination date.
Data export requests must be submitted within fifteen (15) days of termination.
The Company reserves the right to archive or delete data after the retention period in accordance with applicable policies and agreements.

7. Limitation of Liability

Any refund approved under this Policy shall constitute the sole and exclusive remedy available to the Client.

Under no circumstances shall Aroopa be liable for indirect, incidental, consequential, special, punitive, or business interruption damages arising from service cancellation or termination.

Total liability shall not exceed the fees paid by the Client for the specific service giving rise to the claim.

8. Policy Modifications

Aroopa reserves the right to amend or modify this Policy at its sole discretion. Updated versions shall be effective upon publication or notification to Clients.

Clients are advised to review this Policy periodically.

9. Contact Information

For cancellation or refund-related inquiries:

Email: sales@aroopatech.com

Phone: +1 732-582-0699