At Aroopa, we strive to ensure customer satisfaction with the products and services purchased through our platform. However, we understand that there may be instances where you need to cancel an order or seek a refund. Below is our Cancellation and Refund Policy.

Cancellation Policy

1.1 Applicability

This policy applies only to orders placed on the Aroopa Platform and for transactions where payments have been received in Aroopa Accounts.

1.2 Timelines for Cancellation Requests

Clients can cancel their order within 15 days of placing the order and making payment for the product/services.

1.3 Conditions for Cancellation Requests

Cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants/vendors and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

1.4 Non-Cancellable Products

Sellers/Merchants do not accept cancellation requests for perishable items like flowers, eatables, food products, etc. In case of receipt of damaged or defective items, please report to our customer service team within 15 days of receipt of the product. The request will be entertained once the seller/merchant listed on the Aroopa Platform has checked and determined the same at their end.

2. Refund Policy

2.1 Refund for Damaged or Defective Items

If the user establishes that the quality of the product delivered is not good, a refund or replacement can be made.
This should be reported within 15 days of receipt of the product.

2.2 Refund for Quality Issues

If the user establishes that the quality of the product delivered is not good, a refund or replacement can be made.
This should be reported within 15 days of receipt of the product.

2.3 Refund for Products Not as Described

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 15 days of receiving the product.
The customer service team, after looking into your complaint, will take an appropriate decision.

2.4 Products with Manufacturer's Warranty

For complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to the manufacturer.

3. Refund Process

3.1 Approval and Processing of Refunds

In case of any refunds approved by Aroopa, it will take 15 days for the refund to be processed.
Contact Information
For any cancellation or refund requests, please contact our customer service team at:
⦁ Email: support@aroopaapps.com
⦁ Phone: +1 732-582-0699
Note: This Cancellation and Refund Policy is subject to change at the discretion of Aroopa. Please review the policy periodically for any updates.

4. Validity and Document Management

This policy document is effective from April 1, 2022. The owner of this document is Aroopa, who must check and, if necessary, update the document at least once a year.